FAQ
Frequently Asked Questions
Can I order my test without a referral from your doctor?
Yes, you can, these are private lab tests. However it’s advisable to have a doctor or a functional specialist who can help with interpreting the results and will guide you further.
What tests should I order?
Please take a look at our catalogue. If unsure, you can ask for a consultation where guidance is provided based on your individual symptoms or on comparing your existing lab results to the lab test history of other patients with simliar sympthoms and offering those Rare Diseases Labs tests these patients have already benefitted from.
Why are these tests more expensive than other labs?
We only offer a selection of tests from from the world’s leading accredited laboratories that are specialists in their own area. These companies have already invested significant amounts of capital – in their technology, research and the validation of their tests to ensure accuracy and meaningful results. The price also includes admin, customs processing and shipment fees as well as overseas delivery assurance.
The result of my test taken in a private or state owned lab was negative. Why should I repeat the same test here?
Unfortunately most private labs have their tests calibrated to the acute form of the most common infections – but in the event of a chronic infection a very different techology is required. It is also very important to be able to differentiate a chronic infection from a latent one or an asymptomatic reactivation in order to avoid unecessary treatments!
Will my sample still be viable by the time it reaches the lab? If not, will I get a false result?
All the labs we work with have strict quality assurance procedures and first they examine and determine viability. If samples have become unviable due to transit conditions they will not perform the test to ensure no false results are given. In the unlikely event that it happens to your sample a new sample will be requested – free of charge for you!
Once I have my test results, who can provide recommendations?
All tests will come with an interpretation guide from the labs performing the actual test and a basic technical commentary from us.
Will my doctor accept these test results?
It really varies based on their level of education and on how up-to-date they are on the latest research. If your doctor doesn’t feel comfortable with your situation you can always ask them to refer you to a specialist based on your lab results. Alternatively we can also provide you some doctor recommendations based on your condition. Please remember that it is always your physician’s prerogative to make the call on your treatment analysing risk and benefits.